Do you ship to my country?

We are able to ship our products worldwide with 24h Express Insured Delivery. Currently, we ship only to the European Union and EEA countries due to high demand. For special or urgent matters, contact us for possible accommodations. Subscribe to our Newsletter to be notified when global delivery is available again.

What is the delivery process and cost within the European Union?

Our trusted delivery partner is FedEx. Delivery is FREE for orders over 500.00 Euro within the European Union. Orders below 500.00 Euro incur a flat rate of 29 Euro for shipping.

Are there additional charges for shipping to non-EU countries like Switzerland?

Yes, for orders to Switzerland and other non-EU states, all orders are invoiced in euros without VAT. Customs processing fees and valid VAT will be charged by the responsible customs. For orders from the United Kingdom, a minimum order value of 100€ applies.

How long will it take to craft my jewelry?

Our skilled artisans will take between 2 to 5 weeks to create your jewelry. The process involves working with molten precious metals at temperatures of 1064 °C, followed by manual processes such as forming, filing, assembly, metal setting, polishing, and quality control.

Can I place a full custom order?

Yes, we can manufacture or source any dream jewelry you can imagine. Contact your personal jewelry consultant through our contact form or find the chat button on our site for various communication options.

What is your return policy?

We have a 14-day return policy. If you are a customer based in the European Union, the United Kingdom, or the European Economic Area, you have the statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient to withdraw before the withdrawal period has expired. Our Returns and Exchanges Policy details the options for canceling a contract, returning a purchase, and obtaining a refund or exchange. Lepus Jeweller prioritizes customer satisfaction and implements a multi-level quality control procedure.

Engagement Rings

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Delivery: 24h Express Insured Free - over 500 EUR Delivery: 24h Express Insured Free - over 500 EUR

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