SERVICES
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24h Live Chat
Your personal jewellery consultant - contact NOW in your preferred messaging app
Use the chat button in the bottom right corner: WhatsApp, Viber, Instagram, iMessage
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Certified Products
All products are quality inspected at multiple stages of production & finally Certified
We issue a high security magnetic strip Certificate of Authenticity card with every jewellery piece we sell
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24h Express Insured Free
FREE delivery on orders over 500 EUR for all our products
Anything below, a flat rate of 29 Euro shipping cost will be charged
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14-day return policy
Our customer satisfaction is our utmost priority. We hope you enjoy the products you order
However, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return
FAQs
Do you ship to my country?
We are able to ship our products worldwide with 24h Express Insured Delivery.
NOTE: Due to very high interest at the moment we ship only to the European Union and EEA countries. For special or urgent matters feel free to reach out to us for possibility to accommodate. Subscribe to our Newsletter to get notified when global delivery is available again.
Our trusted delivery partner is FedEx.
Delivery is FREE** to the countries within the European Union (outside the EU may incur additional charges).
**Free shipping for orders over 500.00 Euro.
Anything below, a flat rate of 29 Euro shipping cost will be charged.
Important information for shipping to Switzerland and other non-EU States: All orders are invoiced in euros without the VAT. Customs processing fees and the valid VAT will be charged to the customer by the responsible customs. For orders from the United Kingdom a minimum order value of 100€ applies.
How long will my jewellery be crafted?
Our jewellery artisans will take between 2 to 5 weeks to create your precious new bling. This is a very highly skilled and dangerous process, were we’re dealing with molten precious metals at temperatures of 1064 °C, before moving to manual processes of forming, filing, assembly, metal setting (diamonds & sapphires), polishing and finally quality control. The end result will be something outstanding and special - coming to life, just for you.
Can I place a full custom order?
Yes. We can manufacture or source any dream jewellery that you can imagine. Get in touch NOW with your personal jewellery consultant through the many options we offer. Use the contact form or find the chat button in the bottom right corner of our site and select your preferred method to reach out to us.
What is your return policy?
This Returns and Exchanges Policy details your options on how you can cancel a contract with us, how you can return your purchase, and your rights in relation to obtaining a refund or exchange.
At Lepus Jeweller, our customer satisfaction is our utmost priority. Hence we have implemented a strong multi level quality control (QC) procedure. We hope you enjoy the products you order!
However, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If you are a customer based in the European Union, the United Kingdom or the European Economic Area and have made a purchase via the Sales Channels, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.
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